FAQ

Frequently Asked Questions

  • What is Unlimited Streaming Plan?

    Unlimited Streaming Plan is the charged-for, membership based service where you can enjoy unlimited streaming of 14 popular websites' plenty movies.

  • I lost my user ID and password.

    Go to Password Reminder and enter your email address from the time of registration . We will send your registration information within 48hrs.

  • Suddenly I can only see sample movies...

    As soon as you cancel your membership, you lose the access to full movies. If you only see samples without cancellation, please login again from the site top Login button. If you cannot login properly, clear the cookie on your browser and try again.

  • Can I download movies?

    Movies on our site are all for streaming only not for download. If you wish to download, please either join a monthly membership of the movie providers or purchase PPV (Pay-Per-View) movies.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

Join / Cancel / Login

  • I lost my user ID and password.

    Go to Password Reminder and enter your email address from the time of registration . We will send your registration information within 48hrs.

  • Can I change my user name and/or password?

    Registration information is managed by Allbright Information Services. Please contact Allbright with your username, password, wrong email address and the correct email address.

  • How do I have access to the member area?

    Please click on the Login button/link at the page top and login to the member area by typing in the login ID and password. To download, please right-click the button and manually save the file by clicking "Save target as (on IE)" or "Save Link As (on Firefox) to your favourite destination (we recommend you create a folder on the desktop).

  • I cannot login?

    For login errors, try the following:

    1. If you copy and paste the login ID and password on the registration email sent to you, it'd be more accurate. Ensure you don't accidentally input any spaces.

    2. Please clear the cache of your browser, check the security and cookie settings.

  • How can I check the expiry date of my membership?

    Please ask Customer Support.

  • How may I cancel?

    You must cancel your membership at least one day before your next billing cycle to avoid automatic recurring charges. You will receive confirmation e-mail when you complete the process.
    Your membership will expire IMMEDIATELY AFTER you have cancelled your account. Once cancelled, you need to re-join in order to start using the service again.

  • I get an error message when I click the join button.

    Please ensure to type in all necessary information accurately. When you create a password, use both alphabets and numbers in total of between 6 and 14 characters. Please check if the information like credit card numbers, expiry date, CVV number, and card holder's name is correctly input. In addition, please check with your credit card company if you can use your card online.

  • I cannot open the registry form.

    If that's the case, please try the following:

    1. Download the newest IE from Microsoft. From the Help menu on the IE, open Version Information and check if "Cipher Strength" is less than 128bit. If so, upgrade it to 128bit with the link there.

    2. Open Control Panel > Internet Option > Change security settings and lower the security level to medium or lower.

    3. If you still cannot open the form, open Control Panel > Internet Option > Change security settings and unclick "Enable Protected Mode (requires restarting Internet Explorer)".

    4. If none of the above works, then temporarily turn off security softwares like Norton or Virus-busters.

Download Movies

  • Can I download movies?

    Movies on our site are all for streaming only not for download. If you wish to download, please either join a monthly membership of the movie providers or purchase PPV (Pay-Per-View) movies.

Play Movies

  • System Requirements

    Windows

    OS Windows 7 / 8 / 10
    Browser Internet Explorer 11 or later /
    FireFox latest version /
    Google Chrome latest version
    CPU 2.4GHz and above DualCore Processors
    Internet ADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM) 1GB or greater
    Flash Player Adobe Flash Player 18 or later
    Video Card 128MB or greater

    Mac OS

    OS Mac OS 10.10 or later
    Browser Safari latest version /
    FireFox latest version /
    Google Chrome latest version
    CPU Intel Core Duo 1.83GHz
    above Processors
    Internet ADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM) 1GB or greater
    Flash Player Adobe Flash Player 18 or later
    Video Card 128MB or greater

    ※Please turn on JavaScript and Cookie.

    Smartphone / Tablet

    Internet Wi-Fi
    Device iPhone 5 or later /
    Android with required OS
    OS iOS 8 or later /
    Android 5.0 or later
  • The images get distorted and movies won't play smoothly.

    Please click on the Quality button right below the movie player, choose a lower number of bitrate and press Play. This should solve the problem.

  • Can I watch movies with my iPhone/Smart Phone?

    Yes you can. However, we don't generally support downloading on mobile devises, so please do so at your own risk.

  • Suddenly I can only see sample movies...

    As soon as you cancel your membership, you lose the access to full movies. If you only see samples without cancellation, please login again from the site top Login button. If you cannot login properly, clear the cookie on your browser and try again.

  • Can I watch all movies that are sold at heydouga?

    Certain movies are only for PPV (Pay-Per-View). You can watch all movies on the movie list page.

  • Unable to play the movie...

    You may not be able to play a movie properly in the following environment. If so, please try using another browser.
    - Android + FireFox , Chrome

Billing / Payment

  • What are the payment options?

    We accept Visa, MasterCard, JCB and Diners Club.
    *Fraudulent activities of any kind will not be tolerated.

  • Any other ways to make a purchase besides credit cards?

    We sincerely apologize for the inconvenience but only accept credit cards at the moment. Bank transfers, checks, or webmoney etc. are not accepted. We appreciate your understanding.

  • How do I change the registered credit card?

    Please contact Customer Support for any changes.

  • When does my credit card get charged?

    When your credit card is charged could depend on how your credit card company handles payments. Please contact them for the exact date.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

  • How does it appear on my credit card statement?

    The charges for your purchases will be reflected as KINGSUMMIT. The site name or anything that'd indicate porn will not show up on your credit card statement.

  • Does it get automatically charged monthly?

    The unlimited streaming plan uses an automated charging system, so unless you cancel your membership at least one day before the charging time, it'd get renewed automatically. If you wish to cancel your membership, please do so by using the Cancellation Form.

Others

  • How secure is it?

    We utilize a secure protocol for transmitting data securely over the World Wide Web together with SSL (Secure Sockets Layer) technology on Identity and Billing Information.

  • Customer support

  • Operating company

    King Summit Enterprises Limited.
    2nd Floor, Sotiri Tofini 4, Agios Athanasios, Limassol 4102, Cyprus

  • Still cannot find the answers?

    If you have a question that is not already listed here, please contact Customer Support.