FAQ

Frequently Asked Questions

  • I lost my user ID and password.

    Go to Password Reminder and enter your email address from the time of registration . We will send your registration information within 48hrs.

  • Can I watch movies with my iPhone/Smart Phone?

    Yes you can. However, we don't generally support downloading on mobile devises, so please do so at your own risk.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

Join / Cancel / Login

  • I lost my user ID and password.

    Go to Password Reminder and enter your email address from the time of registration . We will send your registration information within 48hrs.

  • Can I change my user name and/or password?

    Registration information is managed by Allbright Information Services. Please contact Allbright with your username, password, wrong email address and the correct email address.

  • How do I have access to the member area?

    Please click on the Login button/link at the page top and login to the member area by typing in the login ID and password. To download, please right-click the button and manually save the file by clicking "Save target as (on IE)" or "Save Link As (on Firefox) to your favourite destination (we recommend you create a folder on the desktop).

  • I cannot login?

    For login errors, try the following:

    1. If you copy and paste the login ID and password on the registration email sent to you, it'd be more accurate. Ensure you don't accidentally input any spaces.

    2. Please clear the cache of your browser, check the security and cookie settings.

  • Are there any limits as to how many times I can access to the site?

    While your membership is active, you can access as often as you wish. However, if your login ID and password are used from multiple locations spontaneously, we'll ban the access for 24 hours to prevent potentially illegal use.

    In addition, if you download many files at the same time, it may be considered as "multiple accesses" and your access may be limited. When this happens, please download a fewer files.

  • How may I cancel?

    The website is on a Pay-Per-View basis not a membership basis, so there's no need for cancellation. No additional charges will apply besides your purchase. If you wish to cancel from D2Pass itself, please refer to Customer Support Center.

  • I get an error message when I click the purchase button.

    Please ensure to type in all necessary information accurately. When you create a password, use both alphabets and numbers in total of between 6 and 14 characters. Please check if the information like credit card numbers, expiry date, CVV number, and card holder's name is correctly input. In addition, please check with your credit card company if you can use your card online.

  • I cannot open the purchase form.

    If that's the case, please try the following:

    1. Download the newest IE from Microsoft. From the Help menu on the IE, open Version Information and check if "Cipher Strength" is less than 128bit. If so, upgrade it to 128bit with the link there.

    2. Open Control Panel > Internet Option > Change security settings and lower the security level to medium or lower.

    3. If you still cannot open the form, open Control Panel > Internet Option > Change security settings and unclick "Enable Protected Mode (requires restarting Internet Explorer)".

    4. If none of the above works, then temporarily turn off security softwares like Norton or Virus-busters.

Purchase / Refund

  • How can I purchase movies?

    A credit card is required for all purchases. The website uses the D2Pass Billing System, so if you're a D2Pass member (if you've previously purchased memberships of other websites using the D2Pass System), you can make a purchase by simply entering your password.

    Even if you're new to D2Pass, no need to worry! You can create your own D2Pass when you purchase for the first time. Please refer to the link below:
    How To Purchase »

  • Can I find these movies elsewhere?

    You can also purchase movies from the provider's its site. If you purchase movies from a particular site, it may be better to purchase directory from their site.

  • How do I get a refund?

    We will not refund unless the problem was caused by us or is obviously our fault.

Download Movies

  • How do I download movies?

    You can download as follows: first right-click (MAC users: control key + click) either the "whole" or "partial" download button and manually save the file by clicking "Save target as (on IE)" or "Save Link As (on Firefox)". For details, please refer to How to Download

  • I cannot download on my MAC (Macintosh).

    While pressing on control key over the play button, hold your mouse for a while, and then you'll see a Function list. Choose "Download the Link to Disk" to download.

Play Movies

  • Can I download movies for free?

    Sample movies are always free. If you would like to download a full version of the movie, you will need to purchase the titles.
    Since we provide pay-per-view contents, you will need to pay for each title. No monthly membership fee will be applied.

  • System Requirements

    Windows

    OS Windows 7 / 8 / 10
    Browser Internet Explorer 11 or later /
    FireFox latest version /
    Google Chrome latest version
    CPU 2.4GHz and above DualCore Processors
    Internet ADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM) 1GB or greater
    Flash Player Adobe Flash Player 18 or later
    Video Card 128MB or greater

    Mac OS

    OS Mac OS 10.10 or later
    Browser Safari latest version /
    FireFox latest version /
    Google Chrome latest version
    CPU Intel Core Duo 1.83GHz
    above Processors
    Internet ADSL /
    CATV /
    FTTH(optical cable)
    Memory(RAM) 1GB or greater
    Flash Player Adobe Flash Player 18 or later
    Video Card 128MB or greater

    ※Please turn on JavaScript and Cookie.

    Smartphone / Tablet

    Internet Wi-Fi
    Device iPhone 5 or later /
    Android with required OS
    OS iOS 8 or later /
    Android 5.0 or later
  • The images get distorted and movies won't play smoothly.

    Please click on the Quality button right below the movie player, choose a lower number of bitrate and press Play. This should solve the problem.

  • Can I watch movies with my iPhone/Smart Phone?

    Yes you can. However, we don't generally support downloading on mobile devises, so please do so at your own risk.

  • Will I get access to unlimited viewing?

    The download will be available for 30 days after the purchase, but you can enjoy your downloaded movie on your PC unlimited!! (NO DRM or any restrictions applied to the downloaded movies)

  • Do I need a special software in order to watch movies?

    WMV format:
    The WMV format is supported by Windows Media Player (version 7 and up) which is generally installed in Windows OS, so you don't need to install additional software.
    Windows Media Player »

    MP4 format:
    VLC Media Player »
    Real Player »
    GOM Player »

  • Unable to play the movie...

    You may not be able to play a movie properly in the following environment. If so, please try using another browser.
    - Android + FireFox , Chrome

Billing / Payment

  • What are the payment options?

    We accept Visa, MasterCard, JCB and Diners Club.
    *Fraudulent activities of any kind will not be tolerated.

  • Any other ways to make a purchase besides credit cards?

    We sincerely apologize for the inconvenience but only accept credit cards at the moment. Bank transfers, checks, or webmoney etc. are not accepted. We appreciate your understanding.

  • How do I change the registered credit card?

    Please contact Customer Support for any changes.

  • When does my credit card get charged?

    When your credit card is charged could depend on how your credit card company handles payments. Please contact them for the exact date.

  • Do I get charged in Japanese Yen or American Dollars?

    The charges are all in US $.

  • How does it appear on my credit card statement?

    The charges for your purchases will be reflected as KINGSUMMIT. The site name or anything that'd indicate porn will not show up on your credit card statement.

Others

  • How secure is it?

    We utilize a secure protocol for transmitting data securely over the World Wide Web together with SSL (Secure Sockets Layer) technology on Identity and Billing Information.

  • Customer support

  • Operating company

    King Summit Enterprises Limited.
    2nd Floor, Sotiri Tofini 4, Agios Athanasios, Limassol 4102, Cyprus

  • Still cannot find the answers?

    If you have a question that is not already listed here, please contact Customer Support.