cart like comment menu user search icon-triangle help point logout arrow down arrow up arrow left arrow right arrow double left arrow double left link blank download avatar plus question star star star o star half up down cancel "/> pen coin-single icon-heart icon-beginner icon arrow right thin icon arrow left thin join_channel_right icon check icon play icon globe avatar premium icon crown icon film icon flag en icon flag jp logo heydouga

FAQ

  • I lost my user ID and password.

    Go to

    https://pw.allbrightinformation.com/?lang=en

    and enter your email address from the time of registration . We will send your registration information within 48hrs.
  • What is D2Pass?

    D2Pass is a secure and convenient Common Network Login System where you only need one login ID to access to multiple websites. Once registered, you can purchase memberships of any other websites using the D2Pass system by simply entering your password.

  • Can I change my user name and/or password?

    Registration information is managed by Allbright Information Services. Please contact Allbright with your username, password, wrong email address and the correct email address.
  • About Cancellation

    The website is on a Pay-Per-View basis not a membership basis, so there's no need for cancellation. No additional charges will apply besides your purchase. If you wish to cancel from D2Pass itself, please refer to Customer Support Center

  • How do I get a refund?

    We will not refund unless the problem was caused by us or is obviously our fault.
  • Can I download movies for free?

    Sample movies are always free. If you would like to download a full version of the movie, you will need to purchase the titles.
    Since we provide pay-per-view contents, you will need to pay for each title. No monthly membership fee will be applied.
  • Will I get access to unlimited viewing?

    The download will be available for 2 weeks after the purchase, but you can enjoy your downloaded movie on your PC unlimited!! (NO DRM or any restrictions applied to the downloaded movies)
  • System Requirements

    For PC Users

    CPU clock: 700mhz or greater
    Memory: 256MB or greater
    Server: ADS, Cable or greater

    For Mac Users

    CPU clock: G4 800mhz or greater
    Memory: 256MB or greater
    Server: ADS, Cable or greater

  • How can I purchase movies?

    A credit card is required for all purchases. The website uses the D2Pass Billing System, so if you're a D2Pass member (if you've previously purchased memberships of other websites using the D2Pass System), you can make a purchase by simply entering your password.

    Even if you're new to D2Pass, no need to worry! You can create your own D2Pass when you purchase for the first time. Please refer to the link below:
    What is HeyDouga Pay Per View? >>

  • What are the payment options?

    We accept Visa, MasterCard, JCB and Diners Club.
    *Fraudulent activities of any kind will not be tolerated.

  • Any other ways to make a purchase besides credit cards?

    We sincerely apologize for the inconvenience but only accept credit cards at the moment. Bank transfers, checks, or webmoney etc. are not accepted. We appreciate your understanding.
  • What is bit rate?

    Bit rate is the number of bits that are conveyed or processed per unit of time. A measure of how many bits describes each sound in an audio file. A low bit rate means lower quality and a smaller file size, while a high bit rate means better quality and larger files(takes longer to download). The standard bit rate is 1500kbps. Best quality 2000kbps and greater, poor qulity 1000kbps and lower.
  • Can I find these movies elsewhere?

    You can also purchase movies from the provider's its site. If you purchase movies from a particular site, it may be better to purchase directory from their site.
  • Can I watch movies with my iPhone/Smart Phone?

    You can watch stream movies listed here on your Android but not on iPhone (or iOS) at the moment. In addition, we don't generally support downloading on mobile devises, so please do so at your own risk.

  • Who operates the Customer Support?

  • Still cannot find the answers?

    If you have a question that is not already listed here, please contact Customer Support.